Reflexion

Reflexion CAFM

Reflexion CAFM System is an ideal FM application for Property Owners & FM Companies who wish to run their FM operations smoothly and efficiently at all times.

Reflexion CAFM will help you in serving your end customers better and be a powerful tool for you to manage your day to day FM challenges, while making sure that the assets, help desk, RM, PPM and other related tasks are well within the control of your central FM services unit. Additionally the system will also allow the FM managers to control the cost of operations at all times and make sure it is always at optimal level while continuously maintaining customer satisfaction at a high level.

Asset Register

The Asset Register is a comprehensive repository of all site or clients assets of any type like HVAC, Mechanical & Electrical items. The software module will ensure optimization, maintenance analysis and future financial planning of your assets.

Customer Contracts

The Contract Management System allows you to keep an accurate record of all your contracts, the agreed services, associated values, terms and conditions.

Helpdesk driven RM

Reactive Maintenance (Helpdesk) Software module facilitates the efficient capture, allocation and response management for all types of RM works. Easy-to-use but with depth to record all critical information, prioritize and track jobs, you can choose a level of usage to meet your individual business requirements. Intelligent filtering through clients, locations, assets, service groups, priorities, technicians and service providers will allow you to offer a high level of customer support and service to your clients.

PPM

The Reflexion Planned Preventative Maintenance (PPM) software module satisfies all the related requirements whether scheduling tasks to prevent the failure of assets and is the ideal solution to help you manage repetitive tasks. The solution enables users to control and manage statutory and non-statutory tasks via a simple, intuitive software solution.

Soft Services (SS)

The system allows an easy way of managing routine activities related with cleaning, housekeeping, watering plants, etc..

Small Projects

Estimate, quote, track and manage the renovations, extensions, expansions activity including invoicing the tenants for the same.

Sub-Contracts Management

Assign and track the specialized tasks which are not managed by your internal team by using the subcontracting as well the associated portals in order to increase the transparency and accountability of the outsourced RM, PPM and Project tasks.

Spares Inventory

Control all the aspects from request to procure to consume of inventory items by linking the same with contracts and work orders. Reflexion also provides an Interface to connect your ERP inventory processes.

Cost Tracking & Contract Profitability

In Reflexion all the cost elements involved in the maintenance or projects such as manpower, material, subcontracting are tracked for the purpose of highlighting the cost efficiency and contract profitability.

SMS & IVR Engine and Email

Facility to use SMS and IVR (Interactive Voice Response) to directly update the application with Work-order statuses hence eliminating load on helpdesk staff. Additionally, system can alert the users on critical information like the SLA failures, etc.. by Email or SMS.

Online Web Portals

The system has specifically designed web portals for Customer, Technicians and for major Service providers to work as a single team using the portal platforms irrespective of their physical location as long as they can access the application through Internet.

Online Management Approvals

Increase the decision making efficiency with effective usage the online management approval for your internal team as well as the service providers for out of scope jobs.

Mobile Apps

More and more of the day to day work takes the team away from their desk. Reflexion Mobile App enables your customers, technicians to securely access, update and report on ‘service requests’ or ‘work order data’ with the help of mobile apps for both iPhone and Android devices.

Reports & ‘Always On’ Dashboards

Reflexion Digital ‘Always On’ - Television based Dashboards provides a real-time, easy to understand graphical representation of Key Performance Indicators (KPI’s) defined and tailored according to your requirements. The system also have many reporting functionalities tailored around team specific objectives.

Reflexion Benefits

The only Real Estate Centric CAFM Software made with simple design

  • Removes cumbersome navigations as it is designed only for Real Estate industry type
  • Talks the users language so easy to train and use

Interface to any third party software

  • Seamless flow of data and information with 100% interfacing
  • No dependency or duplication due to the compulsion of using excel spreadsheets

TV based Real Time 24 x 7 Dashboard

  • Internal SLA / Performance Visibility on real-time basis
  • Joint monitoring by the full team

Full option to do unlimited customization (as per project scope)

  • Alter the software to match your exact operation style and business needs
  • No restrictions on reports or dashboards

Mobility Modules for 'Easy Update' and ‘Alerts Notification’

  • Access and update data using IVR, SMS, Portals or Mobile apps at anytime
  • Platform specific apps for ease of use (android/apple/windows)

Dynamic Web based Management Approval system

  • Ease of use for Speedy decision
  • Flexible Multi Level Approval hierarchy based on Amount, Contract etc..

100% availability of Onsite & Local Tech Support

  • No waiting for support due to time difference
  • No struggle in communication using team viewer

Remote Conditional monitoring Options

  • System plug into intelligent and smart assets
  • Early detection of issues and faster resolutions

Cost friendly and non-limiting software license policy

  • Concurrent & Named User license mix model for maximum cost reduction
  • Unlimited license access for customers

Reflexion CAFM Suites

For Property Owners

Reflexion CAFM System is an ideal FM application for Property Owners who wish to run and maintain their assests efficiently.

  • Asset Management
  • Service Categories Management
  • Help Desk / Reactive Maintenance
  • Planned Preventive Maintenance Management
  • Soft services Management
  • Service Provider Contracts Management
  • Small Projects Management
  • Inventory Management
  • Cost Tracking Management
  • Customer service Requests Portal
  • Technician Portal
  • Service Providers Portal
  • Management Approval Portal
  • SMS Engine
  • IVR Engine
  • Management Reports
  • Unattended / Always - On KPI Portal (TV based)
  • Mobility - Service Provider App (iPhone / Android)
  • Mobility - Technician App (Android)
  • Mobility - Asset Tagging / Tracking (handheld)

For FM Service Provider

Reflexion CAFM System is an ideal FM application for FM Companies who wish to run their FM operations smoothly and profitability at all times.

  • Sales Management
  • Client Contract Management
  • Asset Management
  • Service Categories Management
  • Help Desk / Reactive Maintenance
  • Planned Preventive Maintenance Management
  • Soft services Management
  • Service Provider Contracts Management
  • Small Projects Management
  • Inventory Management
  • Cost Tracking Management
  • Customer service Requests Portal
  • Technician Portal
  • Service Providers Portal
  • Management Approval Portal
  • SMS Engine
  • IVR Engine
  • Management Reports
  • Unattended / Always - On KPI Portal (TV based)
  • Mobility - Service Provider App (iPhone / Android)
  • Mobility - Technician App (Android)
  • Mobility - Asset Tagging / Tracking (handheld)

Portraits

Contact LATTICE

About Lattice

Lattice IT Consultants and Engineers is a progressive IT solutions company based in Dubai Internet City in the United Arab emirates. Established in 1994, Lattice specializes in Consulting Design & Implementation of Infrastructure and customize Software projects to cater for the needs of todays business environment.

Our industry experience includes the following sectors:

  • Construction & Contracting
  • Manufacturing & Trading
  • Logistics & Shipping
  • Hospitality
  • Facilities Management
  • Travel & Tourism
  • Banking & Finance
  • Insurance
  • Legal Consultants & Auditors
  • Media & Advertising

Corporate Office - DIC

LATTICE COMPUTER CONSULTANCY FZ LLC
Suite # 105, Building No. 3, Dubai Internet City
Dubai, U.A.E.
Tel : +971 4 3916 373
Fax : +971 4 3918 508

Operations Office - Garhoud

LATTICE COMPUTER CONSULTANCY
Suite # 218, Garhoud Star Building , Garhoud
Dubai, U.A.E.
Tel : +971 4 2980 666
Fax : +971 4 2980 660
Email : info@latticegulf.com    P.O. Box : 13456, Dubai
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